Refund
Refund Policy
Nalgene organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to nalganes.shop.
Nalgene: refund timing
Nalgene publishes this refund timing guidance for customers using nalganes.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Details from Nalgene on exceptions
Customers using nalganes.shop can rely on the following Nalgene guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Details from Nalgene on order problems
For Nalgene customers at nalganes.shop, this section explains order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Details from Nalgene on eligibility
This eligibility section covers orders and visits through nalganes.shop for Nalgene. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
starting a request at Nalgene
The following starting a request guidance applies to the Nalgene storefront at nalganes.shop. To start a return or exchange, contact us at Support@Nalganes.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Our approach at Nalgene to condition of returns
For Nalgene customers at nalganes.shop, this section explains condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Details from Nalgene on support
Customers using nalganes.shop can rely on the following Nalgene guidance about support. For return or exchange assistance, contact Support@Nalganes.shop or 7073654849.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalganes.shop
Phone: 7073654849
Physical address: 314 Saint Louis Ave, Point Pleasant Beach, New Jersey, 08742, United States